FREQUENTLY ASKED QUESTIONS

FAQs and answers about the clinics environment, appointments facts, sessions information, insurance coverage, exercises and types of assessments that we offer.

Our space is a 4000 square foot, open-concept design clinic. As former athletes who spent many fond hours in training rooms bonding with our team-mates, we want to create a community atmosphere where like-minded individuals can work toward success. We feel that community is fostered by promoting positive interactions between clients. We encourage clients to talk to each other, share stories, motivate each other, be respectful of one another, and help create a positive experience for everyone around you. We are respectful of situations where privacy is necessary or preferred, and we will do our best to accommodate treatment in one of our private rooms when possible.

Please bring gym clothing that allows your therapist to see the area to be treated (i.e. shorts for knee, tank top for shoulder, etc.) and appropriate footwear for movement. If you have seen your doctor before coming in, please bring your physiotherapy referral. Also bring copies of any relevant medical test results (i.e. x-rays, MRI, ultrasound). Most importantly, please bring a positive attitude and a willingness to work.

We do not currently treat patients under WSIB coverage. We would be happy to refer you to a quality clinic that does so that you will get the care you require.

We do accept Motor Vehicle Accident (MVA) cases. We are an FSCO licensed provider, meaning we can accept payment directly from the body governing your MVA claim. MVA Assessments are not bookable online, as we would like to discuss the logistics with you prior to booking. Please contact us to set up your initial assessment.

As with the majority of physiotherapy clinics in Ontario, we are a private clinic and are not eligible to bill OHIP for physiotherapy services. Extended health plans provide varying amounts of yearly physiotherapy coverage.

A doctor’s referral is not required in order to be treated by a physiotherapist. However, when you submit to your extended health care plan, the insurer may require a doctor’s referral for reimbursement.  

Research tells us that a tissue(s) need appropriate load placed on them to heal.  The goal of exercise is to manage that load under controlled conditions to allow your body to heal faster while getting stronger. Exercise and movement-based therapy aligns with our model of client empowerment and promotes an active lifestyle. 

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