FAQs and answers about the clinics environment, appointments facts, sessions information, insurance coverage, exercises and types of assessments that we offer.

Physiotherapy often comes to mind when someone is in pain. This can often be the best solution to your pain! Physiotherapists are trained to identify the source of your discomfort and create a plan for alleviating the symptoms. 

Physiotherapists are regulated healthcare professionals. 

At Defy, Physiotherapy involves more than just helping with pain. We employ a client-centred approach to Physiotherapy that focuses on achieving your goals. Our clients come to Physiotherapy with many different goals: to eliminate pain, to improve mobility, to rehabilitate after a joint replacement, to run faster, to lift heavier, to lift their grandchildren. 

Your Physiotherapist will perform a thorough assessment to find the root of your issue. This includes listening to your unique story, assessing how you move, identifying where you have restrictions or strength limitations, and creating a Plan of Action that works towards achieving your goals. Physiotherapy will include a combination of hands-on manual therapy (joint mobilizations, soft tissue work, massage therapy) and exercise (stretching, mobility work, strengthening, return to sport drills). Your plan will be unique and will depend on where you are starting and where you want to go!

Registered Massage Therapists are regulated healthcare professionals, who use hands-on techniques to manipulate soft tissues of the body to optimize health. This treatment has a therapeutic effect which acts positively on the nervous and circulatory system by relaxing the body.

Massage Therapy can help with reducing pain caused by the sympathetic nervous system, otherwise known as the “fight or flight” system. Through hands-on techniques, the nervous system can be regulated so that the signals back to the brain are ones of relaxation and calmness.

Our Massage therapists at Defy are very well-versed in exercise-based rehabilitation, and they will often include exercises and movements to complement your hands-on treatment. This will sustain the positive effects of manual therapy.

The intention of Physiotherapy is never to cause pain. Your assessment and any treatment is always optional and based on your consent. Consent means you are given the pros, cons/risks and alternatives to undergoing (or not undergoing) an assessment, test, or treatment, and that you are able to make a decision based on your wishes without feeling pressured. You are able to withdraw your consent at any time. Your Defy Physiotherapist will engage in continual dialogue with you to ensure you are staying on the same page and working toward your goals in a way in which you are comfortable.

During a Physiotherapy assessment, you may be asked to perform movements that might cause you pain or discomfort, or that might result in some pain or discomfort later that day. We always try our best to avoid this; figuring out what is painful is part of the process to help. It is never our intention to cause pain, and we encourage you to communicate with us if something is painful. 

After exercise, some individuals may experience delayed onset muscle soreness which can last 24-48 hours and feel like a sore muscle. In order to build strength, some soreness is normal. 

It is always worth discussing with your clinician if you have an unreasonable level of soreness or are worried.

Physiotherapists work in many different settings, including the community, sports events, and hospitals. 

Hospital-based physiotherapy ranges from helping individuals move after being bed-ridden, to rehabilitation from neurological incidents like having a stroke. There are Physiotherapists who work in cancer rehabilitation as well as in cardiac rehabilitation. 

Some Physiotherapists in the community will provide home care to individuals who cannot attend a clinic setting. 

Other Physiotherapists, like at Defy, practice Physiotherapy in Guelph in a private practice that focuses primarily on orthopaedic conditions. “Sport Physiotherapy” works with an athletic population that has goals of getting back to an active lifestyle. 

Pelvic Health Physiotherapy is a niche of Physiotherapy that focuses on issues within the “bike shorts region” including urinary incontinence, pelvic prolapse, pelvic pain, Prepartum and postpartum wellness, and sexual concerns. Pelvic Health Physiotherapists have taken advanced training and can perform internal exams to assist with diagnosis and treatment of these issues.

It depends! Physiotherapists, Chiropractors, Athletic Therapists, and Massage Therapists can all excel at similar things. They can all do soft tissue mobilization, joint mobilizations, prescribe exercise, and much more. At Defy, we encourage our clients to ask questions and ensure that your Clinician’s treatment philosophy aligns with your values. You might find that one type of Clinician works better for you at different times or for different conditions. If you are unsure who to book with, please give our Client Experience Coordinators a call at 226-780-2529. They can help to guide you toward the individual who can best help you. 

Our Defy Client Experience Coordinators are excellent at answering your questions- please call 226-780-2529 to speak with our team. 

We also offer a free consultation with one of our Clinicians before you book. This gives you an opportunity to ask questions and decide if it feels like the right fit for you. This can be reserved with our Client Experience Team by calling in.

We see clients with many different conditions, including but not limited to:

  • Sports training
  • Sports performance goals
  • Back pain
  • Knee pain
  • Elbow pain
  • Wrist pain 
  • Shoulder pain
  • Ankle sprain
  • Plantar fasciitis
  • Foot pain 
  • Muscle strains
  • Fractures
  • Stress fractures 
  • Rotator cuff tear and/or Rotator cuff repair 
  • ACL tear and/or ACL reconstruction
  • Meniscus tear and/or meniscus repair
  • Hip replacements
  • Knee replacements 
  • Pelvic Pain
  • Pelvic Prolapse
  • Prepartum and postpartum wellness 
  • Mobility restrictions 
  • Balance issues
  • Parkinson’s Disease
  • Multiple Sclerosis
  • Groin pain

In three words: Community-oriented, empowering, and inclusive. 

Our space is open-concept, designed to create a community atmosphere where like-minded individuals can work toward success. We feel that community is fostered by promoting positive interactions between clients. We encourage clients to talk to each other, share stories, motivate each other, be respectful of one another, and help create a positive experience for everyone around you. 

The gym-like clinic environment at Defy encourages movement and everyone on our team aims to empower you to be better and take ownership of your health journey.

At Defy our goal is to level the playing field — for everyone. No matter who you are, where you’re from, how you think, or who you love; we believe you should be you. We are committed to an inclusive space where difference is valued.  Creating an environment where everyone, from all backgrounds, can do their best is the right thing to do.

Our clinic is located in the south end of Guelph, west of the Hanlon, on Hanlon Creek Boulevard. Our neighbours include JamSchool, Guelph Academy of Dance, and The Zone Training Hockey Development School.

We provide Physiotherapy in Guelph, as well as to residents of Cambridge, Kitchener- Waterloo, Rockwood, Milton, and other surrounding towns.

Please bring gym clothing that allows your therapist to see the area to be treated (i.e. shorts for knee, tank top for shoulder, etc.) and appropriate footwear for movement. If you have seen your doctor before coming in, a referral isn’t necessary but if you have a referral or written diagnosis please bring it. Also bring copies of any relevant medical test results (i.e. x-rays, MRI, ultrasound). Most importantly, please bring a willingness to learn and to participate in achieving your goals.

We offer other services that complement Physiotherapy. Our team works closely together to look after your needs more effectively and includes:

At this time, we only have one Defy location in Guelph. For clients who are not within driving distance, we continue to offer Virtual Physiotherapy which allows us to help individuals all over Ontario.

We do not accept clients under WSIB coverage. Please give us a call and we can refer you to a Guelph Physiotherapy clinic that will be able to see you under your WSIB claim.

We do accept Motor Vehicle Accident (MVA) cases. We are an FSCO licensed provider, meaning we can accept payment directly from the body governing your MVA claim. MVA Assessments are not bookable online, as there are a few required steps that we will discuss with you prior to booking. Please contact us to set up your Initial Physiotherapy Assessment.

As with the majority of physiotherapy clinics in Ontario, Defy is a private clinic and is not eligible to bill OHIP for Physiotherapy services. Extended health plans provide varying amounts of yearly physiotherapy coverage. Please call us if you would like a referral to a Guelph Physiotherapy clinic that is licensed to bill OHIP.

A doctor’s referral is not required in order to be treated by a physiotherapist. Physiotherapists are trained to screen your injury or condition, and decide if you require additional services outside of Physiotherapy. 

When you submit to your extended health care plan, the insurer may require a doctor’s referral for reimbursement.  Please check with your individual health plan for the requirements.

Research tells us that tissues need appropriate load placed on them to heal.  The goal of exercise is to manage that load under controlled conditions to allow your body to heal faster while getting stronger. Exercise and movement-based therapy aligns with our model of client empowerment and promotes an active lifestyle.

When you submit to your extended health care plan, the insurer may require a doctor’s referral for reimbursement.  Please check with your individual health plan for the requirements.

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